About KOMOJU transaction fee
Transaction fee below will be charged when KOMOJU is used. KOMOJU transaction feehttps://en.komoju.com/payment-methods/ Upon payout, transaction fee and bank transfer fee will have been deducted from
About KOMOJU transaction fee
Transaction fee below will be charged when KOMOJU is used. KOMOJU transaction feehttps://en.komoju.com/payment-methods/ Upon payout, transaction fee and bank transfer fee will have been deducted from
About refunds and fees on Shopify
When using KOMOJU with Shopify and if you need to refund a transaction which has been completed by bank transfer, convenience store or Pay-easy through
Adding Google Analytics code to KOMOJU Hosted Page
For Hosted page users, you can add your Google Analytics code to track the KOMOJU checkout page and the thank you page.*** This feature works only
After applying as a sole proprietorship, can I update my contract to corporation?
Yes, it’s possible to change the contract from personal business owner to corporate contract. But another review process will be needed.
April 25,2019 Live Mode Review process during Golden Week holidays
During Golden week holidays, all application review will be stopped. [Application Review Downtime] 2019 April 27th (SAT) ~ May 6th (MON) The review will be
Are there any restrictions on how I can use Komoju?
Please see our Acceptable Use Policy.
Are there recommended system requirements (browsers) for KOMOJU?
The recommended browsers for KOMOJU is Edge, Google Chrome, Safari, Firefox. * Currently, Internet Explorer is not supported.
Can I add users to my account?
You can add other users to your account by navigating to your “Account Settings” page. From your account settings page click the “Invite User” button.
Can I change the payment expiry date for Bank transfer?
The expiry date can not be changed for bank transfer.The default expiry date is 7 days.
Can I change the payment expiry date for Bank transfer?
The expiry date can not be changed for bank transfer.The default expiry date is 7 days.
Can I change the payment expiry date for Pay-easy?
The expiry date can not be changed for Pay-easy.The default expiry date is “10 days”.
Can I receive money from Komoju using a foreign bank account?
Yes, but it will cost 2500 yen per transfer to a foreign bank account.
Can I receive my funds earlier?
Yes. A weekly payout option is available. *At the moment, the weekly payout option is only available to merchant who are registered in Japan.* In default,
Can I use KOMOJU as an individual (Sole proprietorship)?
Yes, but you must submit business registration documents for your sole proprietorship. Please submit the certificate of opening business or the tax return documents, and
Can I use Komoju without any programming?
If you wish to use KOMOJU using a Hosted Page, Multi Pay or API, programming knowledge is required. Please check the below page for details on
Can Komoju store credit card numbers?
Yes, using the JSON API you can store payment details using the customers endpoint.
Can the provided Live mode account be used for other shop sites operated by a same company?
When applying KOMOJU payment to multiple websites, submission, review, and contract are needed for each individual website. Report and sales will be sent and managed
Do I need a Japanese company to register for Komoju?
No, but it will cost 2500 yen per transfer to a foreign bank account.
Do I need to submit paper documents for Live mode (commercial use)?
Submission of paper documents is not needed. All submission are available through the KOMOJU “Go Live” submission screen. (*Log in to KOMOJU, click the “Go
Does your store have all information for Specified Commercial Transaction Act?
Specified Commercial Transactions Act The Specified Commercial Transactions Act is an Act for with the purpose of preventing business operators” illegal, or malicious solicitation while
Does your store have all information for Specified Commercial Transaction Act?
Specified Commercial Transactions Act The Specified Commercial Transactions Act is an Act for with the purpose of preventing business operators” illegal, or malicious solicitation while
Does your store have all information for Specified Commercial Transaction Act?
Specified Commercial Transactions Act The Specified Commercial Transactions Act is an Act for with the purpose of preventing business operators” illegal, or malicious solicitation while
Does your store have all information for Specified Commercial Transaction Act?
Specified Commercial Transactions Act The Specified Commercial Transactions Act is an Act for with the purpose of preventing business operators” illegal, or malicious solicitation while
Email notification (Failed Webhook)
Email notification can be sent to the registered account when a Webhook fails, or a payment is completed.This can easily be enabled through the Merchant
Feb 5th, 2021 New Hosted page released
New Hosted Page had been released. If you are using Shopify or Wix, it will be updated automatically. If you have introduced the host page by
For API / Hosted Page users: Procedure for changing settings for using Live mode (commercial environment)
This article is for the merchants using API / Hosted page and whose review and contract have been completed. The following values need to be changed
For Buys users: Procedure for changing settings for using Live mode (commercial environment)
This article is for the merchants using Buys and whose review and the contract have been completed. The following values need to be changed for the commercial
For Multipay users: Procedure for changing settings for using Live mode (commercial environment)
This article is for the merchants using Multipay and whose review and contract have been completed. The following values need to be changed for the commercial
How can I check the available payment methods for my account?
You can only use the payment methods that have been reviewed and approved. On this page, we will show you how to check the available
How can I get notified when a customer pays with Komoju?
You can setup notifications in the Komoju dashboard. Navigate to your “Settings” page and select “E-mail Notifications” then enable the “Payment captured” notification.
How do I add another store to my account?
To create another account using an existing KOMOJU account, log in to KOMOJU and select “Add Account” in the top-left of the dashboard. As shown
How do I add payment methods?
If you would like to apply for additional payment methods, please request as follows. 【Step 1】 After logging in to KOMOJU, click the gear mark
How do I apply for Live mode (commercial use)?
1. Log in to KOMOJU (The screen will be in Test mode) 2. Click the “Go Live” on the right top of the screen. Fill in all
How do I change the dashboard language?
The dashboard language can be changed by navigating to your “My Settings” page. Use the “Language” dropdown to select a language as shown below:
How do I omit the “completion page”?
If deployed via Shopify, you can omit the “completion page” that appears when your order or payment is complete.By enabling this feature, you’ll be able
How do I use the KOMOJU test environment?
Create your KOMOJU account from the page below: https://komoju.com/ja/sign_upYou will need to register your company name and email address, after you will be able to
How do you handle chargebacks?
Chargebacks are handled manually by our support team. When we receive a notification of a chargeback we will refund the payment. The amount will be
How long it will take after the submission for Live mode (commercial use)?
When all information and website are submitted, the whole process will take around 2 week for the service to be available. If all information, website,
How to apply KOMOJU Live mode to Shopify
After KOMOJU Live mode is applied, user will have to change the payment setting in Shopify. To change the payment setting in Shopify, please follow
How to change the payment expiry date for Konbini?
You can change the number of days before a Konbini payment expires to any value from 1 to 59 days. The default setting is “3 days”.
How to check / resend the email sent from KOMOJU
With the following steps, you can resend email which is sent to customers from KOMOJU. (1) Log in to KOMOJU(2) Search/specify the relevant transaction from
How to integrate Komoju on Shopify
To use KOMOJU on Shopify, please follow the below steps. Create an account on KOMOJU. Set up Shopify’s payment setting for Komoju on Shopify. 1.
How to pay at convenience stores
Once you implement convenience store payment methods to your shop site, your customer can pay at the convenience stores as follows. You can see the
How to Refund (Bank transfer/Konbini/Pay-easy)
To refund the payment for “Bank transfer”, “Konbini”, and “Pay-easy”, please follow the below steps. Please be aware of the following before refunding: There will
How to set KOMOJU Live mode (commercial mode) to Wix
In order to use KOMOJU Live mode on Wix, you have to set up Wix payment after you pass the review. STEP 1. Agree to
How to set コンビニ決済 (Konbini) – KOMOJU
STEP1. Log in to the KOMOJU management screen and find the Merchant UUID” and “Secret key”. Please do not close this page as you will set this
How to set ペイジー決済(Pay-Easy) – KOMOJU
We will show you how to set “ペイジー決済(Pay-Easy) – KOMOJU” on the Shopify setting screen. First of all, you need to add Pay-Easy as an additional payment
How to set 銀行振込 (Bank Transfer) – KOMOJU
STEP1. Log in to the KOMOJU management screen and find the Merchant UUID” and “Secret key”. Please do not close this page as you will set this
How to use KOMOJU on Wix as a test mode
By integrating KOMOJU on Wix, you are able to use Konbini / Bank Transfer / Pay-easy / Credit Card / Carrier Payment. On this page,