I don’t have a Japanese company, can I use KOMOJU?
Yes, you can still apply. Please prepare all information and documents required by our submission form in the KOMOJU dashboard. There is no need to
I’m receiving “We’re sorry, but something went wrong.” when trying to create a payment with Shopify.
Please make sure you are using the correct “Merchant UUID” and “Secret Key” in your Komoju settings page. This error occurs when your credentials are
If you have not used KOMOJU for 3 months or more
We are regularly reviewing the usage status after providing LIVE mode (commercial mode). Please understand that the service will be suspended if you have not
Integrating KOMOJU to Shopify
By using KOMOJU, you will be able to add Credit Card, Konbini, Bank Transfer payment, Smartphone Payment etc. In this page, we will explain how
Integrating KOMOJU to Wix
By using KOMOJU, you will be able to add credit card, konbini, and bank transfer payment to your store. In this page, we will explain
Is it possible to change the billing amount after the settlement?
No changes are available, after the settlement. For any changes, a new transaction will have to be created. In case of over payment, please correspond
Is KOMOJU available to be used in multiple websites?
When applying KOMOJU payment to multiple websites, submission, review, and contract are needed for each individual website. Report and sales will be sent and managed
Is there a fee for processing a refund?
There are no additional fee incurred when processing a refund for credit card, as well as Bitcash, Netcash and Nanaco payment methods. KOMOJU will refund
Is there a refund deadline for LINE Pay / Mer Pay / PayPay?
The refund deadline for smartphone payments is as follows. ・LINE Pay / 30 days after payments ・Mer Pay, Paypay / 365 days after payment Caution: Please
Is there any limit of charging amount for one transaction?
On the API, you can charge from JPY1 for one transaction.The limit of maximum amount will differ depending on payment methods. For the maximum amount
July 16,2020 Seven eleven regulation update
Due to the regulation update by Seven eleven, all merchant who are using Seven eleven payment is required for a reapplication. An email have been
July 8,2020 weekly payout option is now available
Weekly payout option is now available. In default, the payout period is set to monthly. But by changing the payout period to “Weekly”, you will
June 28,2018 Payout format changed（Konbini)
Payout’s Konbini settlement was changed to be reported separately for each chain.
Oct 15,2018 Circle K and Sunkus Stores brand change
FamilyMart UNY Holdings announced that all Circle K and Sunkus convenience store will be closed from November 30th, 2018. Along with this, Circle K and Sunkus
Oct 31,2018 New payment option: Seicomart
Seicomart have been added to the KOMOJU Konbini payment option. Please check the selection screen for Host page (including shopify), and Multipay. For API user,
Refer a friend rewards
Refer-a-friend campaign How does the friend referral campaign work? When you successfully refer someone to KOMOJU both you and your referral get 3000 yen cashback
Refund processing (credit card)
If you want to refund via KOMOJU for a transaction that has been settled with a credit card, please follow the procedure below. 【Procedure】 1.
Refunding transaction fee with the product price (Konbini and Pay-easy)
In a case where you would like to also refund the transaction fee, please follow the steps below. ** Refund for Konbini and Pay-easy will
Setting the email notification
By enabling the email notification feature, KOMOJU will send a email notification to your customers’ registered email address. 1. Select Merchant Settings from your KOMOJU
Seven eleven payment
Due to Seven eleven’s regulation, Seven eleven payment is not available to international, and sole proprietorship merchants.
Showing icons for available payment methods
In Shopify, you can add icons for available payment methods in your shop footer and checkout page. How to Set-up payment method icons 1. Open the Shopify
Terms of use for the smart phone payments
Before you apply for smart phone payment methods, please read terms of use for each companies below.Once you apply for smart phone payments, we consider
Testing payments on Komoju after Sandbox closing (Instructions for Hosted page or API users)
This article is for merchants who have created an account on the Komoju Sandbox environment on or before June 11th, 2018, and who intend to
Two Factor Authentication (2FA) setting method
You can enhance the security by setting a two factor authentication (one-time password). 【How to set】 (1) After logging in to KOMOJU, click the gear
What are the different payment statuses in KOMOJU?
KOMOJU payments can have multiple payment statuses. AuthorizedThe order is successfully created with the customers payment information however KOMOJU has not received funds yet. Note,
What currencies does Komoju support?
At the moment we only support Japanese yen.
What is Carrier payment?
KOMOJU provides a payment method called “Carrier payment” that can be paid together with the mobile phone charges of “Docomo”, “Softbank” and “au KDDI” . In
What is required for a live application?
Details of service and applicant will need to be submitted through your KOMOJU account. Please prepare all required documents and information. Paper submission is not required.
What is Shopify
Shopify is a complete commerce platform that lets you start and manage a business with a simple step.You will be able to create and customize your
What is Smart phone payment?
Smartphone payment is an electronic payment service which can be paid by using QR codes or relevant mobile apps on your smartphone. KOMOJU provides the
What payment methods can I use with KOMOJU on Shopify?
The following payment methods are available.Each payment method requires separate reviews. ・Convenience stores（Konbini）・Bank transfer・Pay-easy・Credit card・Smart phone payments・Electronic Money *Only Japanese Yen payment can be used.
What payment will be available if I apply KOMOJU to Shopify
Konbini payment, Bank transfer, Credit card, paypapy, merpay, LINE pay, webmoney, bitcash, netcash and Pay-easy payment will be available. (Only available for Japanese yen payment.) For company who
What plugins does Komoju support?
E-Commerce Shopify Wix Woocommerce Magento Programming Languages Ruby C# / .NET
What should I do if I change some of my services?
Re-examination will be required in the case of changing important information such as shop site URL, service provider or service operators etc.Please contact us from here.
When can I receive my funds?
KOMOJU is available with 2 different payout cycles. Monthly payout: Each end of the month, the transactions from the previous month will be paid. Weekly
When will the actual billing and refund be made to the card holder?
It will be different depending on monthly deadline of card issuer. Sales/refund processing will be completed immediately when the request is made on KOMOJU.However, it
When will the actual billing and refund be made to the card holder?
It will be different depending on monthly deadline of card issuer. Sales/refund processing will be completed immediately when the request is made on KOMOJU.However, it
Where is my secret key?
What is a secret key? Your secret can be used by an application or third-party integration to create payments on KOMOJU. Where can I find my
Why can’t I see KOMOJU as an alternative payment method?
Currently KOMOJU is only displayed for stores with a Japan address. If your store address in Shopify is not a Japan address, KOMOJU will not
Will a sales statement be issued?
If the payout schedule is set to “Monthly”, the sales statement will be issued on the 1st of the following month. If your payout is
Will the consumption tax be charged when oversea merchants sell goods to Japanese customers online?
Even if you are an oversea merchant, if you sell goods to customers in Japan, you are obliged to pay consumption tax. All the responsibilities
Wix with KOMOJU
KOMOJU provides payment service to Wix platform Available payment methods: Konbini payment, Credit card, Bank transfer, Pay-easy, and Carrier billing. Integrating KOMOJU to Wix is very
